Shipping policy
Your Goodies Are Headed Your Way
Many Daydreams & Dandelions products are made to order. That means your new favorite thing isn’t sitting on a dusty warehouse shelf waiting for somebody to love it — it’s created after you place your order.
Your order may need production time before it ships. Shipping and delivery estimates are estimates, not guarantees, and may be affected by the destination, carrier, weather, holidays, customs, or other circumstances outside our control.
When tracking is available, you’ll receive tracking information so you can follow your package on its journey home.
Orders With More Than One Item
Depending on the products you order and where they are fulfilled, items from the same order may occasionally arrive in separate packages. Don’t panic if one part of your order beats the rest home.
Delivery Delays
Once a package is in the carrier’s hands, delivery can sometimes take an unexpected detour. Weather, holiday volume, carrier delays, customs, and other circumstances may affect delivery times.
If your tracking information looks unusual or your package is substantially overdue, please contact us and we’ll help determine the next step.
When a Package Takes the Scenic Route
If your package appears to be lost in transit, please contact us as soon as possible.
Lost-in-transit claims must generally be reported within 30 days of the estimated delivery date so we can submit the issue to our fulfillment partner.
Before a lost-package claim can be resolved, you may be asked to:
- Confirm the shipping address on the order
- Check with household members or neighbors
- Look around the delivery location - Contact your local
carrier or post office
If tracking shows the package was delivered but you can’t find it, contact us and your local carrier promptly. A carrier’s delivered scan may affect whether a replacement or refund is available through our fulfillment partner, but we’ll help you understand the options.
Double-Check That Address, Friend
Please make sure your shipping address is complete and correct before submitting your order.
Once an order has shipped, we generally cannot change its destination. In some circumstances, the carrier may be able to help with rerouting, but we cannot guarantee it.
If a package is returned because an incorrect or incomplete address was entered, the package was refused or unclaimed, or it wasn’t picked up from a collection point, additional shipping charges may apply to send it again.
Returned packages are subject to our fulfillment partner’s retention period. Please contact us promptly if you learn that your package is being returned.